• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Liquid Voice and Civica partner for better CTI

Liquid Voice and Civica partner for better CTI

Liquid Voice has released details of its successful integration of Civica’s Contact Centre applications with Liquid Voice’s telephony technology to help housing providers to streamline tenant engagement, meet regulatory requirements and remove IT complexity.

Over the last year, technical teams from Liquid Voice and Civica have built tight integration and a set of advanced telephony and call recording features into the core of the Civica application suite. These include the ability to seamlessly pass calls and tenant details across departments and workflows while maintaining call recording policies and functionality. The solution spans both on premise and hosted applications and provides a reliable and scalable contact management platform.

Michael Hayward, sales director, Civica, said, “Liquid Voice are subject matter experts in the field of telephony, and by working closely with their team we are able to ensure that telephony functionality is delivered seamlessly, and as both of our application sets develop, our customers don’t have to worry about the application becoming incompatible.”

The integration has proven particularly useful for the housing sector, with housing providers such as BPHA, A2Dominion and Bernicia Group that have deployed Civica software with an integrated Liquid Voice CTI and call recording solution.

Adam Gould, head of customer contact, BPHA, said, “We have worked with Civica for a number of years and the new integration with Liquid Voice has helped us improve how we communicate with our tenants and meet our PCI compliance requirements in respect to call recording.”

Chris Berry, business development director and co-founder, Liquid Voice, said, “Our relationship with Civica is more than just a one off project but an ongoing partnership that simplifies the integration of telephony management and recording within workflows, so it simply delivers without housing providers having to invest time and resources on complex and ongoing technical support.

“The result is that our joint customers gain advanced features from day one and as requirements evolve, they know that they will be supported either on premise or in a hosted environment in a completely seamless fashion.”

Liquid Voice will also provide Civica with new products that will help customers to drive efficiency, streamline processes and ultimately enable them to save time and money, such as Liquid Voice’s new Speech Analytics Managed service that uses software to analyse both natural speech and calling patterns to help housing providers to improve their call handling strategies.

See More On:

  • Vendor: Civica, Liquid Voice
  • Topic: Customer Management
  • Publication Date: 037 - January 2014
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner