Liverpool Mutual Homes is using a new welfare reform module for South View Solutions’ mobile platform to help it prepare for the government’s welfare reforms.
LMH has been managing the transition to the new welfare rules for many months, including the need to capture additional information on its tenants’ economic, social and household circumstances that was not available in their current IT systems. LMH’s neighbourhood housing officers are being used to collect the data from the residents on their patches using real-time data capture on mobile devices.
Sharon Griffiths, head of ICT, Liverpool Mutual Homes, said, “It was essential that housing officers could talk to tenants in their own homes and capture the required data in a format that would be user friendly and would support follow-up business analysis enabling full data manipulation and assessment.”
LMH has worked with South View Solutions for some time and by working with some of the LMH staff, South View Solutions was able to develop and deliver a welfare reform module for its mobile system in just a few weeks. The module is now being used by 10 housing officers and the data collected is being imported into LMH’s Orchard housing management system and then reported on using LMH’s business intelligence systems.
Ghassan Hassan, application support manager, Liverpool Mutual Homes, said, “LMH has completed just over 3,000 real-time surveys. The results are currently subject to business analysis, the outcome of which will guide our welfare reform work programme.”
Griffiths said, “The key factor in preparing for welfare reform from a housing provider’s perspective is about having a comprehensive understanding of your tenants’ economic, social and household circumstances. South View Solutions’ welfare mobile system has allowed us to quickly gather the necessary information and store it in an updateable format that fully integrates with our existing housing management system and supports on-going business analysis.”