BCHA is using Magic Software’s iBolt integration platform to link its Salesforce.com-based Homeless Link with its Paloma housing management system running on SQL Server.
BCHA has also integrated the system with its web-based SMS application so that iBolt can now send text-to-mobile and text-to-voice messages to contact staff and service users with vital updates. This is helping to reduce rent arrears and ensure housing officers are aware of tenants who may need extra support to manage their finances.
Paul Thompson, ICT manager, BCHA, said, “The key to iBolt’s success at BCHA is its ability to integrate with so many other systems including databases on multiple platforms, websites, email, SMS text services, Active Directory, OS file structures and many more. This has allowed us to connect its features to existing software and databases to greatly enrich the offering provided by our ICT service. iBolt has already exceeded our highest hopes. We are constantly finding new ways in which iBolt can help us”
BCHA came across iBolt through Magic Software’s involvement in one of Salesforce.com’s partner programmes. As part of the programme, Magic Software offers basic package licences for its iBolt business integration tool free of charge to Salesforce.com’s ‘Foundation’ customers in the UK.