Croydon Churches Housing Association awarded Mears a 10-year contract for its repairs and maintenance services in July 2015. The contract includes the provision of a new free app for tenants to report and track repairs.
Using a smartphone or tablet device, the app enables CCHA tenants to diagnose and report repairs, capture and upload pictures of the problem, and be notified of repairs appointments. The app runs on both iOS and Android devices and is available free from Apple iTunes and Google Play Store.
Over 130 repairs have already been reported using the app, amounting to around 10 per cent of all repairs reported over the past three months since the app became available.
One CCHA resident said, “The app is so easy to use, with a photo-capture option which ensures that the correct engineer and parts are there during the visit. I’ll be using the app to report all repairs in future because it saves so much time.”