As an existing user of Orchard’s housing management software, Mid Devon District Council has recently added Orchard’s customer dashboard and messaging modules to improve its front-line services and add extra communication channels.
Orchard’s customer dashboard is intended to promote better customer service by enabling the council’s staff to answer a higher proportion of tenants’ queries quickly and efficiently at the first point of contact. Orchard’s messaging module provides two-way integration with a range of customer service processes within the council’s Orchard housing management system, replacing costly letters to tenants with SMS texting. The council has also implemented Orchard’s ASB software.
Nick Sanderson, head of housing and property services, Mid Devon District Council, said, “We went live with the Orchard ASB solution in April 2015, two months after our first implementation workshop, and have received very positive responses from our users. Orchard’s customer dashboard is about to be rolled out and we are really looking forward to the efficiency and customer service improvements that we will gain from it.
“Add Orchard Messaging to all of this and, in pretty short measure, we will have made a significant step change to our customer service delivery.”