Midland Telecom has completed the implementation of a unified communications system at Black Country Housing Group. The system is based on Unify OpenScape (Unify were previously known as Siemens Enterprise Communications) and accompanied by what BCHG described as “a generous licensing deal”.
OpenScape enables BCHG to have a mixture of IP desk phones for office-based staff along with a custom app on smart phones that gives desk phone features on their mobile phones. The MyPortal app on their mobiles has replaced their former desk phone completely. BCHG also installed IP phones connected to the main system at each of its housing schemes to improve communications between all of its sites.
Steve Kesterton, ICT manager, Black Country Housing Group, said, “The implementation of the new system with unified communications has vastly improved the handling of both internal and external calls throughout BCHG, and the mobility app means that staff who work offsite can still handle their calls as if they are at their desks.
“Overall, OpenScape has allowed us to tailor call-handling within each team to meet their individual needs, improve customer service and improve communications throughout BCHG. I am pleased with how the implementation was carried out by Midland Telecom and impressed with the knowledge of the engineers whom we worked alongside during the project.”