In 2012, Catalyst Housing Group embarked on a £5 million internal change programme, which involved the consolidation of legacy systems to an Orchard solution. Faced with a number of difficulties internally, the programme fell behind schedule.
Mosaic Island was then invited to conduct a review of the programme and to make recommendations with a view to getting it back on course. The company’s revised delivery schedule, which encompassed an Agile methodology and structured governance, impressed Catalyst Housing and Mosaic Island was invited to deliver the entire programme, which was completed within 18 month, one year ahead of the previously-planned delivery.
The following year, Catalyst reported tangible benefits in increased tenant satisfaction, a reduction in rent arrears, fewer complaints and also greater flexibility in meeting future challenges and opportunities.
Rod Cahill, chief executive officer, Catalyst Housing Group, said, “Mosaic Island has transformed the way our business copes with major IT changes. Every level of the organisation, from income officers through to the finance director, can now understand the programme and actively contribute to it. We now have a platform from which we can confidently deliver innovation and growth to meet the challenges of our sector for years to come.”