Muir Group is set to become the first housing provider to implement Civica’s new Housing Cx system. The web-based application covering numerous areas of housing management has an app-style interface, accessible any time, any place and from any device, including a smartphone, tablet or netbook.
Housing Cx has integrated CRM and communication capabilities, enabling housing providers to manage all interactions across multiple channels, including email, text and social media, and with the ability to determine the preferred language to improve engagement between tenants and housing associations. The solution will also enable associations to issue surveys, develop interactive marketing campaigns and host tenant group forums.
Ian Whitwell, head of ICT, Muir Group, said, “We’re excited to be leading the way with Civica Housing Cx. While addressing the needs of the business, Cx is based on the most modern technology, consistent with our ICT strategy and offering savings in system management overheads, for example through its device-independent deployment. We are already well underway with project planning and Civica has assigned a top-tier team to deliver the implementation.”
Muir Group’s deployment of Housing Cx will cover CRM, rents (including arrears management, tenancy management, mutual exchanges and direct debits), repairs, allocations (including waiting lists, voids, core reporting), service charges, ASB and feedback and a full suite of reports delivered via Microsoft Reporting Services.