Pennaf Housing Group has just commissioned the second phase of development for MWL Systems’ Mavis mobile works order management system, with the new development expected to go live in September 2012.
The existing Mavis system, which manages, schedules and tracks property works orders, will be extended to include regulatory compliance elements such as health and safety procedures, fire safety system checks and risk assessments, as well as van stock control and fleet management.
Developed in conjunction with a number of housing providers, Mavis makes the process of handling works orders faster, more efficient and cost effective, based on a cloud-based platform and support for mobile working even in remote areas.
Mark Smith, director of IS strategy, Pennaf Housing Group, said, “Having looked at other systems on the market, Mavis was the only one which gave our team the ability to work offline in areas of low mobile phone reception and synchronise jobs when back in areas of standard reception. This mobile working capability was a key part of our decision.
“In addition, we chose Mavis because of its ability to provide real-time information enabling us to offer appointments straight away, maintaining our high standards of tenant care. And overall, because the system is cloud-based, installing it was simple and cost effective, putting no unnecessary strain on our current IT infrastructure.”
With Mavis, when a tenant reports a problem, accurate information is instantly available enabling administrators to quickly see what resources are available to fix it and agree a suitable day and time with the tenant straight away, without the need for further telephone calls or emails.
Patrick Kingsley-Williams, managing director, MWL Systems, said, “We’ve designed Mavis so as to radically increase the availability of information relating to the nature and status of works orders, and the materials required to complete them. Mavis ensures that jobs are allocated and dealt with efficiently and effectively. It also helps avoid waste and duplication, making life a lot easier for administrators and significantly reducing housing providers’ costs.”
Another Mavis user, Nigel Blackwell, a senior heating and plumbing engineer at Clwyd Alyn Housing Association, said, “Mavis improves our customer service because it is simple to use and means our mobile maintenance team have instant access to up-to-date information for each job they attend. It’s made a great difference to our appointment systems, helping us to improve performance and increase efficiency.”