Following Reading Borough Council’s implementation of NEC Housing to improve its end-to-end repairs processes by keeping everything in one place, the council’s project manager, Johnnie Stanley, explains why this ‘all in one’ approach matters.
What’s different about repairs management in NEC Housing?
Stanley said, “Reading’s current solution only extends so far. We’ve a separate repairs system and then lots of other tasks and services in other databases. The new NEC system will help amalgamate that data to improve visibility and allow us to pull information together quickly.”
Why the council made the change
Stanley said, “With multiple systems, it can be really hard to get a co-ordinated view of all the problems needing to be resolved. This new approach really helps to give us a complete overview of all our tasks and where responsibilities lie; extending NEC Housing into more areas is by far the best option.”
NEC Housing has replaced eight of the council’s old systems, resulting in huge opportunities for improvement.
By adding NEC Housing’s Contractor Management, Scheduling and Mobile Repairs software, the council expects to reduce its volume of repairs calls via tenant self-service, decrease turnaround times for voids, enhance productivity using NEC’s mobile app, boost customer service with SMS reminders and alerts relating to each repair, and improve data quality as a result of fewer manual processes and rekeying errors.
Complete repairs management
Stanley said, “NEC Housing Contractors is the right choice for us. By taking a ‘one-system’ approach, we can push the benefits out to every team.”