Goldcrest Solutions, a specialist in Microsoft Dynamics CRM for the social housing sector, was chosen by Newport City Homes to enhance their existing Microsoft Dynamics CRM solution to cut the time it took to produce quarterly utility bills for residents.
All quarterly meter readings are now imported directly into Dynamics CRM along with any payment transactions from Newport City Homes’ housing management system. Microsoft CRM then automatically calculates the cost of heating and hot water used and then produces the bill for each resident.
Alison Yandall, head of financial accounts, Newport City Homes, said, “This was previously a manual task that involved working from various spreadsheets in order to get the information loaded. We then had to manipulate the data to allow us to produce the bills.”