Orchard has released a new digital platform to help housing providers deliver cost savings, efficiencies and improved services through digital transformation.
As part of significant investments in new product development, Orchard designed and developed the solution in partnership with several customers and a specialist digital UX/UI consultancy. The platform is integral to Orchard’s existing core housing and CRM software and gives tenants access to the key information and services they need in real time via any online device. It was developed from the outset as a ‘mobile first’ solution and offers tenants a range of digital services covering rents, repairs, lettings, ASB/complaints, surveys and e-commerce.
The digital platform includes a self-appointing repairs (SAR) function so that tenants can choose and book a repair appointment online and manage their own appointments, reducing their need to use more expensive contact channels such as call centres.
Danny Tobin, commercial director, Orchard, said, “Digital channel-shift is a key dynamic in the sector at the moment. We hope that our new digital platform will change the way housing providers work by addressing head on the key dynamics of channel shifting tenants towards more online services.”