Cannock Chase Council has just awarded the contract for its new housing management system to Northgate Public Services.
The new Northgate HMS is intended to help the council manage its housing stock more efficiently and provide extended services to its tenants through the introduction of new technologies such as mobile working and web self-service.
Ian Tennant, head of housing, Cannock Chase Council, said, “The Northgate system will enable us to amalgamate all types of records into a single database so we will have an up-to-date and real-time view of our customers and our property stock, plus our tenants will gain extended and more personalised services.”
With the adoption of mobile technology as part of the overall HMS solution, council staff will be able to operate more efficiently when working in the field, such as logging their whereabouts, receiving updated job schedules remotely and accessing information from back-office systems.
The new Northgate system will also give the council’s staff a complete picture of each tenant when they make contact, including rent details and arrears, maintenance records and previous contacts with the council, in order to make it easier for the council to achieve ‘first-time fix’ for more tenant queries.