Ocean Housing has joined the multitude of housing providers with their own tenancy app for smartphones.
Mark Gardner, chief executive, Ocean Housing, said, “Many of our tenants are busy working families, or juggle shifts, so having an app makes it easier for them to get in touch at a time that suits them. We’ve been working on the app for about a year, so it’s exciting to see it in use and our residents starting to enjoy the benefits of the app.”
Key features can be accessed on the home screen of the app while more specific functions, such as organising an estate inspection or finding a home to buy or rent, can be found on a side menu. There is also a LiveChat button, which allows tenants to speak to a member of the Ocean Housing team during office hours, in a chatroom format. They can send images to help illustrate their query, and make it easier to ascertain what support they might need.
Ocean Housing tenant, Graham Hancock from St Austell, said, “I really like the simplicity of it. It’s so easy to use and fulfils all the requirements of running my home and my Ocean tenancy account.
“You don’t have to be computer savvy to use it either – everything is at the tap of a button. Instead of having to scroll through pages on my laptop or calling up and being on the phone for ages, I save a lot of time using the app by quickly finding what I need within just a few clicks. The LiveChat option is reassuring too – it’s nice to still be able to connect to a real person, and it’s very responsive.”