Omfax has been chosen by Your Homes Newcastle which is implementing Keyfax InterView, Repairs Diagnostic and Keyfax Repairs Online, all of which are intended to enhance customer satisfaction by improving the accuracy and consistency of repairs ordering and offering tenants the choice of self-service.
At the same time, South Tyneside Homes has now bought Omfax’s ContactView for managing customer service contacts. STH has been using Keyfax InterView and Repairs Diagnostic since 2006.
Peter Graddon, managing director, Omfax Systems, said, “While it’s easy to cut costs by stopping doing certain things, smart housing providers are investing in solutions that enable them to balance cost reductions with maintaining, or in many cases, improving, customer satisfaction. With the right tools, cost reduction and high-quality customer experience can go hand in hand.”