Field service management software provider Oneserve has unveiled a new cloud-based business intelligence and analytics platform to enable housing providers to quickly and easily extract and interrogate their data to help them make better decisions about their service delivery.
Oneserve said that housing providers will find that real-time data from the field will enable them to make quicker decisions about their mobile workers, reduce travel time and improve utilisation rates simply by having better visibility and understanding about their workforce.
The analytics platform is the result of a pilot project that Oneserve ran with Sky Network Services, responsible for implementing, maintaining and upgrading the networks that support Sky’s domestic broadband and talk services. SNS has a team of highly-skilled engineers servicing thousands of sites across the UK; covering thousands of miles a week, SNS was looking for a way to maximise the time spent on the job and increase its rates for first-time fixes.
Adam Thompson, managing director, Oneserve, said, “We offer the same functionality as many of the more established providers but at a fraction of the cost and with a much faster implementation time.”