Onward Homes is launching OptusApp’s self-service mobile app for its tenants. The native mobile app, with biometric login, will let tenants report repairs, view rent histories, pay rent and exchange two-way messages, with additional features scheduled to be rolled out by Onward later this year.
Andrew Kidds, director of customer experience and digital, Onward Homes, said, “We’ve gone live with a small group of tenants so we can refine key features before rolling out the tenant app more widely.
“There’s no doubt that native mobile apps are the way to go for self-service, and the OptusApp team has been very supportive throughout the integration process.”
OptusApp and its integration partner Manifest Software Solutions have worked with the housing provider over recent months to enable seamless integration with Onward’s housing management system as well as its payment gateway.
Alan Swift, managing director, Manifest Software Solutions, said, “The beauty of OptusApp is that its API-driven solution is platform-neutral. As a result, via Manifest’s Universal Adaptor, OptusApp can integrate with any housing management or CRM system in the wider social housing landscape.”