• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Orbit launches real-time tenant feedback

Orbit launches real-time tenant feedback

Orbit Group has reported that it is launching the social housing sector’s first real-time tenant feedback system. The real-time system is being implemented by Rant & Rave, a provider of SaaS-based customer engagement solutions.

The Rant & Rave system will ask tenants for feedback via text message, voice message or email. This feedback is uploaded onto the Rant & Rave dashboard which members of Orbit’s staff can log into, enabling them to quickly see any negative comments they need to react to, and celebrate any great feedback for staff.

Louise Oakley, director of service excellence, Orbit Group, said, “As part of Orbit’s ‘2020 Vision’ of reaching 90 per cent customer satisfaction and having 75 per cent of customers accessing services online, this is an important step forward in making sure we are meeting customers’ needs. We want to be able to give our customers the best service possible and this new technology helps us do that.

“Before we launched Rant & Rave, we had telephone surveys which gave us a snapshot of an individual’s opinion but it was very limited. With the introduction of Rant & Rave, we can find out what our customers are thinking in real-time; we can easily pinpoint where we’re going right and wrong, and most importantly give people a voice and the chance to air their views as soon as they’ve finished on the phone.”

Dennis Fois, CEO, Rant & Rave, said, “Expectation of excellent customer service is at an all-time high. Housing providers are in a unique position where customer service can easily be overlooked. However, Orbit Group is leading the way in customer service, ensuring it is giving its customers a voice and, most importantly, acting on it.”

See More On:

  • Vendor: Rant & Rave
  • Housing Association: Orbit Group
  • Topic: Customer Management
  • Publication Date: 045 - May 2015
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner