In order to better understand its tenants’ needs, priorities and preferences, Accent Group has created an online engagement hub as part of its website. Tenant engagement at Accent had previously been very traditional, based around meetings and events. The housing provider found that these types of engagements tended to restrict the tenants who could get…
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058 - July 2017
Aster streamlines with ROCC
ROCC has completed the implementation of a dashboard reporting and workflow tool for Aster Group. Based on the housing provider’s desire to improve productivity around its repairs and maintenance processes, ROCC developed new workflows in order to reducing job time via dashboard notifications. Peter Luck, technical director, ROCC, said, “The dashboard streamlines communication and removes…
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Soha Housing service improvements with Aareon
Soha has opted for Aareon QL to support its business in all aspects of tenant and property information. In addition to providing better housing and asset management functionality, Aareon QL will improve Soha’s CRM abilities, enable the creation of a new self-service portal, and support more advanced mobile working. The QL implementation project began in…
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Civica’s Keystone asset management at CCG
Following the roll-out of Civica’s Keystone integrated asset management software, Cartrefi Cymunedol Gwynedd’s front-line staff can now answer tenants’ queries at the first point of contact across a range of areas including planned works, stock-condition data and servicing due dates. Furthermore, CCG surveyors are actively collecting and validating stock condition data out in the field…
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Orchard wins five-year extension with Catalyst Housing
Catalyst Housing has just signed a five-year agreement with Orchard to continue its use of Orchard Housing, Promaster and Wisdom Document Management. As part of the deal, the housing provider has also added Orchard Messaging to its existing package of applications in order to manage SMS exchanges with its tenants relating to rents and arrears.
Paradigm opts for LANSA’s low-code development platform
Paradigm Housing has delivered the next phase of its digital transformation programme, a tenant portal and mobile workforce solution, using LANSA’s ‘low-code’ development platform. These latest additions integrate with Paradigm’s existing LANSA-built housing management system. By choosing to build in-house, using LANSA’s single-language solution, Paradigm said that it had created the specific business applications it…
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