Peaks and Plains Housing Trust has just gone live with two new web enhancements to support its ‘simply connect’ programme to improve its self-service capabilities for its tenants.
The enhancements are the result of six months’ project work, where tenants have helped Peaks and Plains to develop its new ‘my advice’ and ‘my account’ areas, with the support of Sigma Consulting Solutions who carried out user experience testing and developed the new features.
The ‘my advice’ area offers tenants easy access to information on all of Peaks and Plains’ services, based on the knowledge of its customer advisors, such as applying for a pet or permission to alter a property.
The ‘my account’ section has been re-vamped to give tenants an improved user experience and enable them to get up-to-date rent statements, check their balance, make payments online and make repair requests.
Neil Bancroft, service improvement manager, Peaks and Plains Housing Trust, said, “We have an ambitious digital plan to revolutionise how we serve our tenants and how they interact with us.
“In the past, our arrears management tool won an award for the most innovative system, and we were also one of the first housing providers to have our own app for both iOS and Android devices.”