Civica has won a five-year contract with Poole Housing Partnership for its Housing Cx software to improve the customer experience, introduce more streamlined ways of working for its staff and deliver better services for tenants.
Housing Cx will allow Poole Housing’s staff to instantly access all information about tenants from one place, including details of all previous contacts and services received. The system also includes tenant and supplier portals, enabling tenants to access services and communicate online and repair contractors to update the progress of jobs in real time.
Su Spence, director of finance and resources, Poole Housing Partnership, said, “We now have a state-of-the-art, flexible solution that will evolve with us and the needs of the tenants we serve. The new system will enable us to offer our tenants the same level of service as any leading consumer brand.”
In the last three months, Housing Cx has also been chosen by Barrow in Furness Borough Council, Central and Cecil Housing Trust, Local Space, Orwell Housing Association and Prospect Community Housing.
Brendan Fowler, director, Prospect Community Housing, said, “The work that was put in by Civica staff over the past month or so to resolve our issues and work with us to go live has been exceptional. We are delighted to be live with Cx, and already staff are excited at the possibilities that this will bring for improving the service we provide to tenants.”