North Lincolnshire Homes has expanded its innovative broadband service (see Housing Technology, March 2012) into a successful commercial proposition with the launch of the Diamond-Net service for its own tenants, private customers and local businesses. Housing Technology interviewed Mike Eckersley, head of ICT at North Lincolnshire Homes and one of founders of the new initiative….
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029 - September 2012
Venture Housing performs with Dinamiks
Venture Housing Association has just started using a cloud-based tool from Dinamiks for employee performance management, including personal development reviews and appraisals. All of Venture’s 33 staff are expected to use the Dinamiks tool and will be able to see at a glance where they are in their individual personal development plans as part of…
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Redefining performance management in housing
Performance management and reporting outputs in social housing have traditionally focused on controlling and delivering executive strategic objectives and generating regulatory returns – the gathering of summarised information to support goal fulfilment and ensuring compliance for the regulator. It has been industry regulation and the nature of social housing funding that has driven this application…
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Liquid Voice on the record at Bernicia
Bernicia Group is using CTI and call-recording software from Liquid Voice to improve its customer service as well as to remain compliant with payments regulations. The Liquid Voice system integrates inbound telephone calls with the housing group’s CRM system to provide a ‘screen pop’ of each caller’s details to its customer service staff. The Liquid…
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Repairs app from Kier
Sheffield City Council’s tenants and residents can now use Kier’s free repairs app to report repairs directly using their smartphone. Kier claims that it is currently the only contractor to have launched a repairs app for its customers. The app simplifies the repair reporting process and includes a camera function so that residents can take…
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CHP spends £20,000 on ‘digital by default’ initiative
CHP has installed almost £20,000 of IT equipment in its sheltered housing schemes in Essex as part of its ‘digital by default’ programme for older residents. CHP’s in-house IT team have installed internet-connected PCs and printers within each of its 24 sheltered housing schemes and is running a series of ‘Silver Surfer’ events to teach…
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