Sheffield City Council’s tenants and residents can now use Kier’s free repairs app to report repairs directly using their smartphone. Kier claims that it is currently the only contractor to have launched a repairs app for its customers.
The app simplifies the repair reporting process and includes a camera function so that residents can take a picture of the issue they are reporting. This not only helps them accurately describe the problem, but also saves the call centre time in diagnosing the repair and, on some occasions, means that solutions can be offered over the phone. This process also helps break down some language barriers for tenants who may find it difficult to communicate over the telephone. Repairs can also be reported on behalf of residents who do not own a smartphone themselves, such as by the relatives of elderly residents.
Peter Brynes, managing director, Kier, said, “We developed the app in close consultation with tenants of council properties in order to guarantee a new, convenient way of reporting repairs, in addition to existing methods such as telephone, email or in person at Kier’s local call centres. Sheffield and Gosport tenants are the latest tenants to have access to the app and we are liaising with all our clients to look at rolling the app out to their tenants and leaseholders as well.”
The Kier Repairs app is available for Android, Blackberry and iPhone users.