Solihull Community Housing’s head of ICT, Chris Deery, explains how the housing provider is increasing its use of digital channels, in particular email and social media, to communicate and engage with its tenants. Solihull Community Housing’s research suggests that 60 per cent of our tenants have internet access, rising to 83 per cent of tenants…
Omni-channel tenant engagementRead More →
035 - September 2013
Friday Hill TMO texting tenants with SDM
Friday Hill Tenant Management Organisation is using a text messaging service from SDM Housing to communicate better with its tenants, and in the process winning an award for innovative use of social media from the National Federation of TMOs. Friday Hill implemented the SDM service in February 2012 at a cost of around £4,000. The…
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Netcall to transform Alliance Homes’ customer service
Alliance Homes has chosen Netcall’s CRM and document management systems to improve customer service and revolutionise internal operations. Before selecting Netcall’s ECM suite, Alliance Homes said that it was looking for an enterprise-wide solution, offering a complete view of all tenant records, contacts and communications, as well as giving mobile access to workers in the…
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Westward Housing signs care & support contract with Capita
Westward Housing Group has signed a seven-year contract with Capita for case management services to deliver its supported housing across Devon and Cornwall. Capita will work with Westward to provide a ‘gateway’ operation, enabling the group to manage a new service on behalf of Torbay Council, whereby all housing and support referral and assessment information…
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Telecetera mobilises Severn Vale’s workers
Severn Vale Housing Society has successfully deployed a mobile working system from Telecetera for its repairs team. The system is now being used by around 30 field-based workers and 15 office-based staff, and has meant that there are now hardly ever any outstanding or active repair tickets. Telecetera reported that the mobile project cost in…
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Connexion2 protects Thames Valley workers
Thames Valley Housing Association is now using Identicom lone-worker devices from Connexion2 to protect its front-line staff. The devices were bought as part of Connexion2’s SoloProtect package which includes inclusive billing, 24/7 monitoring, SIM card, network access, device training and monthly monitoring. TVHA previously used mobile and landline phones combined with an emergency code to…
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