Westward Housing Group has signed a seven-year contract with Capita for case management services to deliver its supported housing across Devon and Cornwall.
Capita will work with Westward to provide a ‘gateway’ operation, enabling the group to manage a new service on behalf of Torbay Council, whereby all housing and support referral and assessment information will be accessed through one channel.
The time taken to perform administrative tasks, not only by Westward but also by partner organisations, will be reduced. All paper-based forms will be converted to electronic format for direct input into a comprehensive web-based system. This will benefit hundreds of users by increasing the efficiency of Westward’s housing support services and allowing staff to have instant access to detailed client records online.
Martin Oxley, supported housing director, Westward Housing Group, said, “In order to create great homes and neighbourhoods where people want to live and work, we need the right tools for the job. Capita’s software will help create a truly streamlined and flexible system, with the whole customer journey being captured electronically.”