Arches Housing has enabled mobile working for the first time for its housing and income officers following the implementation of the Mobile CRM module of its ActiveH housing management system from MIS AMS. Seamus Harkins, data services manager, Arches Housing, said, “As part of our ‘Better Ways Of Working’ plan, we’re focusing on how IT…
Arches Housing’s digital trip with MIS AMSRead More →
067 - January 2019
Northgate’s £1m deal with Northumberland County Council
Northumberland County Council has upgraded its IT systems to NPS Housing from Northgate Public Services. The £1 million upgrade is aimed at making it easier for the council’s tenants to manage their rental payments and improve the council’s management of its 8,500 homes. Philip Soderquest, head of housing and public protection, Northumberland County Council, said,…
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Capability models and ‘black swan’ moments
In the housing sector, the past few years have seen some significant ‘black swan’ moments, causing many to radically rethink how they do what they do and change their strategic direction. Rent reductions, Grenfell, regulation, digitisation, new technologies and so on – each of these is disruptive in its own right but when concurrent, they…
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Housing mergers & managing customer data
The merger of Two Castles Housing and Derwent & Solway Housing to form the 7,000-home Castles & Coasts Housing in July 2017 involved a range of IT challenges; some specific to the project and others that all M&A programmes will face. Shaw Consulting was engaged to manage the IT workstream of the merger on behalf…
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Grand Union’s Active Housing portal
Grand Union Housing has completed the development and launch of its Active Housing-based tenant portal. The new portal replaces three previous separate sites from before the merger of Aragon Housing, Rockingham Forest Housing and South Northants Homes. Grand Union Housing uses Capita’s Open Housing as its main back-office system so Active Housing used its experience…
Grand Union’s Active Housing portalRead More →
Hafod Housing’s Aareon self-service app
Hafod Housing has introduced a new self-service tenant app from Aareon, chosen because of the housing provider’s existing use of Aareon’s QL housing management system. Chris Davies, performance manager, Hafod Housing, said, “We already had a very successful relationship with Aareon and its QL software for many years. By staying with Aareon for the self-service…
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