Northumberland County Council has upgraded its IT systems to NPS Housing from Northgate Public Services. The £1 million upgrade is aimed at making it easier for the council’s tenants to manage their rental payments and improve the council’s management of its 8,500 homes.
Philip Soderquest, head of housing and public protection, Northumberland County Council, said, “By giving tenants the option to request rent payments to be made on particular days, receive reminders and even stagger payments if they need to, we can help tenants manage their finances in a way that best suits them and help with the transition to universal credit when it comes.”
The new software is also speeding up the process of reporting repairs to properties. NPS Housing is integrated with the council’s housing maintenance and repairs system so that call-centre staff can raise repair requests while on a call with a tenant, rather than having to create separate requests or issue paper-based repair reports.