Hafod Housing has introduced a new self-service tenant app from Aareon, chosen because of the housing provider’s existing use of Aareon’s QL housing management system.
Chris Davies, performance manager, Hafod Housing, said, “We already had a very successful relationship with Aareon and its QL software for many years. By staying with Aareon for the self-service app, it removed any potential integration problems of introducing another third-party provider.”
The initial version of the self-service app gives Hafod’s tenants access to repairs reporting and history, forms for viewing and updating their contact details, rent payment and income management, feedback tools and tenant engagement opportunities.
Commenting on the large number of tenants who contributed their views during the implementation of the Aareon app, Davies said, “As a housing provider, we don’t assume that we know best and we don’t feel that we should just make all the decisions without listening to the opinions of our tenants.”
Following the widespread use of the app and in particular its facility for tenants to email photographs of the repair work needed, Hafod reported that it no longer needed to send out a surveyor as often as before and it could just order the relevant parts and book the appointment.
Davies said, “Our tenants really like the new system. After all, why wait in a queue on the phone to report a repair when you can do it from the comfort of your own home using your smartphone or tablet? This makes things a great deal easier for us too because it reduces the number of calls we need to handle.”