Arches Housing has enabled mobile working for the first time for its housing and income officers following the implementation of the Mobile CRM module of its ActiveH housing management system from MIS AMS.
Seamus Harkins, data services manager, Arches Housing, said, “As part of our ‘Better Ways Of Working’ plan, we’re focusing on how IT can improve services and processes across the business and ultimately deliver more cohesive services to our tenants.”
ActiveH’s Mobile CRM module will improve communication with tenants as well as providing Arches’ housing and income officers with a mobile solution to give them access to tenant and property information while on the move and allow them to deal with tenants’ queries at the first point of contact.
Harkins said, “It was essential that our CRM could be used in the field, so with minimal effort, our housing officers could access essential customer information as well as gain tenancy intelligence and contact engagement history from their remote devices – ActiveH does just that. The solution will make us more efficient, enabling our staff to spend more time with tenants rather than having to rush back to the office.”