What is digital identity? Customers want a way to repeatedly access online services in a fast, simple and secure way. Housing providers, local authorities and government want to give customers quick access to online services to support digital transformation and engagement, improve social and economic inclusion, reduce customer friction and reduce service delivery costs. Yet…
Digital transformation starts with identityRead More →
069 - May 2019
South Yorkshire goes live with Civica Cx
South Yorkshire Housing has completed the implementation of Civica’s Cx housing and asset management solutions. The fully-integrated solution from Civica will cover a number of areas including: contacts and assets; communications; rent arrears and voids management; repairs, planned maintenance, servicing and inspections; complaints and feedback; a contractor portal and the use of Civica’s APIs for…
South Yorkshire goes live with Civica CxRead More →
Spatial analytics in housing
In the housing sector, one technology has emerged as a vital keystone. Sitting at the apex of successful organisations, it is supporting the transformation of every pillar of their business operations, from customer services and maintenance planning to housing development. That technology is GIS. Geographic information systems (GIS) are not new to the housing sector….
Spatial analytics in housingRead More →
Mobile arrears management with Orchard Income Analytics
Orchard has reported that its mobile-enabled Income Analytics software, which works with any housing management system, has been designed to remove rent accounts not requiring attention from user-defined case lists, resulting in housing providers’ income teams having shorter, more focused lists of accounts to work through. Using any internet-connected device for full mobility, Income Analytics…
Mobile arrears management with Orchard Income AnalyticsRead More →
Dumfries & Galloway’s unified comms with Castleton
Dumfries and Galloway Housing Partnership has awarded a unified communications contract to Castleton Technology as part of an ongoing digital transformation programme. As part of a seven-year contract, Castleton is providing an end-to-end managed service, with the foundations of the project involving the migration of DGHP’s everyday ICT operations away from its legacy on-premise systems…
Dumfries & Galloway’s unified comms with CastletonRead More →
Salix Homes is ‘rethinking housing’
We live in a 24/7 world, with a culture of immediacy when people expect things yesterday. The days of a successful business operating from nine to five are over. The digital revolution and the rise of social-media platforms have burst into people’s lives, creating this ‘always on’ culture, making it possible to reach customers, and…
Salix Homes is ‘rethinking housing’Read More →
