South Yorkshire Housing has completed the implementation of Civica’s Cx housing and asset management solutions.
The fully-integrated solution from Civica will cover a number of areas including: contacts and assets; communications; rent arrears and voids management; repairs, planned maintenance, servicing and inspections; complaints and feedback; a contractor portal and the use of Civica’s APIs for a customer portal.
Claire Sockett, head of IT, South Yorkshire Housing, said, “We’re delighted to be up and running with this new digital platform from Civica. Cx will make a big difference to how we interact with and respond to customers, raising the quality of our services, helping our people to work in a more agile way and transforming our systems for a more digital future in social housing.”
