Colchester Borough Council has chosen a new housing management system from Northgate Public Services for its subsidiary, Colchester Borough Homes, to give remote-working staff the tools to improve community support while on the move and to enable residents to self-serve online. The cloud-based NPS Housing software will bring all of CBH’s housing services into one…
Colchester Borough Homes selects new HMS from Northgate Public ServicesRead More →
075 - May 2020
Data-driven insights & fire safety
A recent fire at a student residence in Bolton provided a stark reminder on the need for action for better fire safety standards. It’s been over two years since the tragedy of Grenfell Tower and hundreds of blocks are still covered in flammable ACM cladding. In June 2019, the Independent Review of Building Regulation and…
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Making the most of a bad situation
Source: Clear Safety Clear Safety has recently expanded from mainly providing health and safety consultancy in the education sector to supporting housing providers with key compliance stream such as asbestos, fire and gas safety, legionella management, electrical safety, maintenance of lifts and door entry systems. Clear Safety’s IT systems had already undergone a recent upgrade…
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IT risk management – Tracking, monitoring and mitigating
Housing Technology interviewed IT risk experts from Incline-IT, Northgate Public Services, Riskhub and Waterstons on what IT risks housing providers should be keeping a close eye on and how they can plan for and mitigate those risks. What are the IT risks specific to social housing? Trevor Hampton, director of housing solutions, Northgate Public Services,…
IT risk management – Tracking, monitoring and mitigatingRead More →
Aspire Housing’s two-week call-centre solution
Aspire Housing has implemented a remote contact centre solution in just two weeks in order to allow its staff to work from home during the pandemic. Aspire worked with Social Telecoms, Alysium Consulting and 8×8 to design and deliver the system. Grant Sharman, group director of ICT, Aspire Housing, said, “We’ve undertaken a large-scale change…
Aspire Housing’s two-week call-centre solutionRead More →
Desperate times but not desperate measures
They say desperate times call for desperate measures but I couldn’t disagree more. Desperate times call for calm, they call for plans and positive action and looking across the housing sector, I’m inspired to see this type of approach coming to the fore. Housing providers and technology companies continue to provide quality services to their…
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