Colchester Borough Council has chosen a new housing management system from Northgate Public Services for its subsidiary, Colchester Borough Homes, to give remote-working staff the tools to improve community support while on the move and to enable residents to self-serve online.
The cloud-based NPS Housing software will bring all of CBH’s housing services into one place, providing a single view of residents and automating many of its housing officers’ routine administrative tasks. The new solution is part of CBC’s overall ‘cloud first’ IT strategy and will be fully integrated into its Microsoft 365 environment.
CBH staff will be able to focus on providing advice and services where the demand is, from any location on any device. This will create a fully mobile workforce, allowing housing officers to offer more support to residents. The new system will also encourage self-service for tenants, enabling them to access a range of CBH’s services online and see updates and events in real time.
Adam Fox, portfolio holder for housing, Colchester Borough Council, said, “The excellent joint working between CBC and CBH will provide a range of benefits to tenants across the borough. By supporting staff to work remotely and engage further with tenants, staff can focus on tenants’ wellbeing and help those who need it the most.”
Gareth Mitchell, chief executive, Colchester Borough Homes, said, “This new system will bring many advantages to staff at CBH by simplifying everyday tasks within housing management and allowing quicker, streamlined access to residents’ data.”