Leicester City Council has deployed Remote Assistance from Totalmobile. The cloud-based video diagnostics system enables potential jobs to be remotely triaged and prioritised without the need to send an operative to residents’ homes. Configured and deployed in just four days, the Totalmobile software is being used in the council’s housing repairs and maintenance department. And…
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076 - July 2020
Liverpool supports vulnerable citizens with Civica’s Community Helper
Liverpool City Council has used a low-code technology platform from Civica to implement a new Community Helper tool to deliver emergency support to citizens who are self-isolating as a result of the coronavirus. The new system is free for all councils for six months. Community Helper has automated all of the processes involved in the…
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The internet of things – Finally living up to the hype?
The internet of things (IoT) is on the cusp of going mainstream in the housing sector. The technology has caught up with the hype and the promise of the fourth industrial revolution bringing improvements to people’s lives is becoming a reality, and it couldn’t have come a moment too soon. With increasingly ageing populations, climate…
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Adra’s ‘medium-code’ business applications
At the Housing Technology 2020 conference in March (just before the lockdown began), Adra’s Alun Hughes and Geraint Vernon described their journey to a successful in-house business application development, in the belief that sharing their experience would be of benefit to other housing providers. Adra is a social housing provider in North Wales. We were…
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Stonewater breaks new ground with SharePoint
Stonewater has gone live with a new SharePoint-based EDRM integrated with its MIS-AMS housing management system. With over 32,500 homes and more than 70,000 customers, Stonewater generates huge amounts of data and documentation. A systems review determined that its existing data handling solutions were starting to feel clunky, with inefficient processes, a lack of functionality…
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Developing truly tenant-centric apps
Change can be a scary word, and when big changes happen there are always casualties. But history also tells us that when change is driven by the government and accepted by the people, the casualties often tend to be those who refuse to accept the change or simply delay too long before adopting it. The…
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