Liverpool City Council has used a low-code technology platform from Civica to implement a new Community Helper tool to deliver emergency support to citizens who are self-isolating as a result of the coronavirus. The new system is free for all councils for six months.
Community Helper has automated all of the processes involved in the procurement and delivery of support such as food packages and prescriptions, making it easier to coordinate requests, remove errors and speed up the multi-agency delivery of key services to citizens.
Will Costello, head of digital services, Liverpool City Council, said, “Community Helper has had a dramatic impact in Liverpool and our delivery of crisis support to residents. It has enabled us to streamline many of the business processes involved in delivering the service and is enabling better decision-making around predicting demand.
“The platform has not only provided us with a solution to the current situation but it also has the potential to continue to be relevant and help us support the voluntary sector in the future.”
Based on Civica’s existing iCasework cloud platform, Community Helper enables local councils and housing providers to coordinate support to their most vulnerable residents. It offers a way to manage requests securely, with smart routing to rapidly match and direct incoming demand to service providers, volunteers or other agencies. The digital platform is easy to use, quick to implement and secure, meaning it can be operational within hours.