Capita has won a five-year contract with Westward Housing to deliver an integrated multi-channel payments solution in order to simplify its payment processes. The contract is valued at around £600,000 and follows an original evaluation process run by 3C Consultants. The adoption of Capita Pay360 will give Westward Housing a range of PCI-compliant payment channels…
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076 - July 2020
Watford Community Housing’s digital journey during lockdown
Three years ago, Watford Community Housing started a significant digital transformation programme to bring our service offerings and infrastructure up to modern standards, and also to lay the foundations for future development and innovation. This required a fundamental re-evaluation of the way our IT function operated, changing its relationship with both the business and external…
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Delivering transformation during lockdown
Housing Plus Group has been transforming its technology infrastructure to improve accessibility to services while increasing application performance and availability. The changes were necessary to overcome technology limitations that historically meant HPG’s IT service couldn’t effectively support the wider business in the delivery of its objectives and services. We initiated managed service agreements from October…
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The nexus of fire safety, IoT & artificial intelligence
The disparities between Approved Document B (Fire Safety) volume 1 and the recent revision of Part 6 of BS 5839 presents housing providers with varying guidelines on the minimum requirement of fire safety provisions their property portfolio should currently specify. Ian Ballinger, head of projects and certification at FireAngel, shares his advice on why housing…
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Getting web-ready for future crises
All organisations, especially those in the housing sector, need to be nimble in times of crisis. That’s never been more apparent than since the start of this year. When people want to engage with housing services, their first port of call is usually the website. It’s the same for other critical services too. When users…
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How do you solve a problem like data?
Why digital assets aren’t like physical or financial assets and why the housing sector struggles to get the most from its data. Can you imagine that your properties needing to be repaired could be copied in an instant without cost and made available anywhere? No, neither can I. Everyone in housing talks about assets –…
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