Capita has won a five-year contract with Westward Housing to deliver an integrated multi-channel payments solution in order to simplify its payment processes. The contract is valued at around £600,000 and follows an original evaluation process run by 3C Consultants.
The adoption of Capita Pay360 will give Westward Housing a range of PCI-compliant payment channels for its tenants, including an automated 24/7 payment line, scheduled payments and online payment links, as well as other online payment options such as Visa Checkout. The solution also allows Westward Housing to support tenants wishing to pay by direct debit, at a Post Office or via PayPoint.
Westward Housing already uses Capita One’s Open Housing software for rent accounting, repairs and asset management.