Broadacres Housing has implemented a range of improvements to its digital transformation programme through its Salesforce technology platform with help from Globant, a Salesforce partner. The housing provider is now using Salesforce as its new CRM system, replacing its old enquiry management software, so that housing staff can access and update residents’ information at any…
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104 - March 2025
Are you ready for the end of ADSL?
More data is now transmitted globally every 10 minutes than ever existed until 2003, and the volume doubles every two years. Meanwhile, the UK’s copper communications network has been around since 1876. Few would deny that the time is ripe for a comprehensive upgrade, but what does the demise of ADSL mean for housing providers?…
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Brewing innovation
How North Star Housing and The National Robotarium are bringing robotics into social housing North Star Housing Group has partnered with The National Robotarium to explore the role of robotics in social housing. This ground-breaking project places a Furhat conversational robot at the heart of a social housing scheme, offering residents not only a cup…
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Putting tenants first
How environmental monitoring is transforming tenants’ safety & well-being For social landlords, ensuring tenant safety has always been a core responsibility but the way it is measured and enforced is changing. With the introduction of Tenant Satisfaction Measures (TSMs) and stricter regulations under the Social Housing Act 2023, housing providers must do more than meet…
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Stirling Council cuts arrears with Mobysoft
Stirling Council has reduced its rent arrears by 22 per cent following its implementation of Mobysoft’s RentSense software. The council chose the RentSense software in response to its growing arrears and limited staff resources for income collection. RentSense’s predictive analytics and prioritisation capabilities have also been used for early interventions, alongside a reduction in the…
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Getting TSMs right first time – A quality-led approach
With modern housing management systems, collecting data has never been easier. Features such as surveys, feedback forms, mobile reports and contact portals streamline the data-gathering process. As a result, when it comes to Tenant Satisfaction Measures (TSMs), the real challenge is no longer how to collect the data but rather what data should be collected…
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