The first phase of Awaab’s Law looms large, transforming the obligations of housing providers, empowering tenants with new rights and demanding more accountability across the sector. It will also challenge housing providers to fundamentally rethink how they manage tenant relationships, how they handle data and how they deliver safe, healthy homes. Enforcement will be strict,…
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108 – November 2025
AI for rent
Smarter and kinder arrears management The UK’s social housing sector is at a tipping point. Arrears are rising, residents’ trust is fraying and housing providers themselves are under immense pressure to deliver financial stability and social support. The rising complexity of tenants’ circumstances, ranging from fluctuating incomes to cost-of-living pressures, means that income teams face…
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Adra’s deployment of Asprey Assets
Adra has recently implemented Asprey Assets as its new asset management solution within its ongoing digital strategy to stay agile and reduce maintenance by moving to cloud-based software with better tools for tracking, managing and maintaining its assets. The implementation of Asprey Assets at Adra was completed over four months, with the combined Adra-Asprey project…
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Concept Housing’s compliance partnership with Plentific & TCW
Plentific and TCW have launched a ‘best-in-class’ compliance partnership with Concept Housing. By combining Plentific’s housing operations platform with TCW’s intelligent compliance engine, the housing provider is benefitting from the smart validation of certificates, enabling immediate action on flagged risks within a single, connected platform. Cem Savas, CEO, Plentific, said, “Compliance is about more than…
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APS selects Propeller for workforce management
Propeller has implemented a cloud-based workforce management system for Arthington Property Services (APS), the in-house contractor for Leeds Federated Housing and responsible for planned maintenance on 1,000 properties homes in Leeds, Wakefield and North Yorkshire. Propeller’s software enables operatives to be managed remotely, with jobs assigned in real time. Through a mobile app, APS operatives…
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CHP’s Salesforce solution for Awaab’s Law
For CHP, our journey toward compliance with Awaab’s Law began with a stark realisation. As the requirements became clear, it was evident that our existing systems and processes were simply not up to the task. Our case management tools couldn’t link repairs to case details, didn’t allow for comprehensive tracking or reporting and made it…
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