• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / Rhondda gains £500,000 surplus with Neighbourhub

Rhondda gains £500,000 surplus with Neighbourhub

Rhondda Housing Association has deployed Visualmetrics’ Neighbourhub Cloud performance management software to drive transformation, ensure sustainable service delivery and achieve a £500,000 (140 per cent) increase in surpluses during its first year of operation.

Before its implementation of Neighbourhub Cloud, Rhondda Housing was facing reduced incomes due to welfare reform, universal credit and the local housing allowance cap, combined with significant costs for void losses and refurbishments, and limited financial resources to maintain a portfolio of ageing property assets.

From a technology perspective, Rhondda Housing had no trusted source of performance information and mixed data quality, spread across a number of siloed business applications and spreadsheets, and an inconsistent set of business terms and definitions (KPIs).

In order to mitigate these problems, the housing provider implemented Neighbourhub Cloud as a SaaS solution, providing a single version of performance data from board-level to front-line operations, across housing, asset management, finance and repairs teams.

After 12 months, Rhondda Housing has used Neighbourhub Cloud to generate over £500,000 in additional financial surpluses (an increase of 140 per cent on the previous year) and significant returns on its investment.

Luke Takeuchi, housing services director, Rhondda Housing Association, said, “The vital performance insights that Neighbourhub Cloud has given us has enabled us to tackle some of our biggest challenges. In doing so, we’ve increased surpluses by 140 per cent across our 1,650 properties. We’re in the best position to collaborate as a team and with stakeholders, to focus our investment where it will have the greatest impact on tenants’ lives and to track results with confidence.”

See More On:

  • Vendor: Visualmetrics
  • Housing Association: Rhonda Housing
  • Topic: Finance Management
  • Publication Date: 060 - November 2017
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293