• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Free Subscriber Access / Riverside rolls out 1,500 Switchee IoT devices

Riverside rolls out 1,500 Switchee IoT devices

Riverside Group is installing 1,500 Switchee smart thermostats in its tenants’ homes following a successful pilot of the IoT technology.

Data from the Switchee devices, sent via the mobile phone network to the cloud, enabled Riverside to remotely assess its properties’ performance and triage any problems.

By sending surveys to customers through Switchee’s built-in communications screen to assess the urgency of any reported problems, Riverside could then prioritise which houses needed attention first. The reported engagement from tenants was high; almost 90 per cent responded via the Switchee devices, with 65 per cent doing so within 24 hours.

Appointment scheduling was also fulfilled through the Switchee devices; this resulted in an 86 per cent first-time access rate for the housing provider’s surveyors and engineers, compared with previous access rates of only 60 per cent before the pilot.

Ian Gregg, executive director for asset services, Riverside Group, said, “The data on property performance we received from the Switchee devices in the pilot meant we could identify houses and customers with problems quickly and easily and then prioritise their remediation.”

See More On:

  • Vendor: Switchee
  • Housing Association: Riverside Group
  • Topic: Infrastructure
  • Publication Date: 088 - July 2022
  • Type: Contributed Articles

Primary Sidebar

Most Recent Articles

  • CGA’s lower arrears with Mobysoft
  • IntoZetta’s data in housing annual survey results – Part two
  • A bigger, greener housing legacy
  • Housing Technology 2023 – Would you like to be involved?
  • IT & business recruitment in housing
  • The technology foundations for decarbonisation & disrepair
  • Housing providers sign up for Clixifix defects and repairs platform
  • Riverside rolls out 1,500 Switchee IoT devices
  • Becoming lean and scalable in 2022
  • Rooftop gets 400 tenants out of debt with RentSense
  • Inside recruitment – Attracting & retaining the best staff
  • FSI joins MRI Software
  • Surviving but not living – MRI Software’s Resident Voice Index
  • Extending the golden thread: Maintaining the financial profile of your assets in real time
  • Ransomware in 2022
  • Nuneaton & Bedworth gets RentSense
  • How do we end fuel poverty?
  • Smarter SaaS – Connecting the dots
  • Geoxphere launches EPC-C mapping
  • Purposeful recruitment
  • The evolution of customer-centric IT at United Welsh
  • The E-State of Housing 2022/23
  • Lincoln Council levels up its repairs with Made Tech
  • IT service desks & operational efficiency
  • IoT for safer, healthier homes
  • Navigating the energy crisis
  • Supply chain attacks
  • Innovation and data potential
  • IntoZetta’s data in housing annual survey
  • Esri’s geospatial winners

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2022 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293