• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology Main Logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Contact
  • Home
  • Research
  • Magazine
  • Events
  • Awards
  • Recruitment
  • On Demand
Home / Magazine Articles / On the road in Lewisham

On the road in Lewisham

London Borough of Lewisham is saving at least £60,000 per year following the introduction of mobile devices and job scheduling software to its workers.

Lewisham employs 200 workers such as plumbers, carpenters and electricians, who deliver planned maintenance and repairs for 30,000 homes across the region. But each day, these workers had to visit the depot at least once to pick up their job allocation sheets, which could take up to 45 minutes.

Malcolm Diston, housing building services, London Borough of Lewisham, said, “The pieces of paper often didn’t contain the necessary details to complete the job. This meant workers would have to telephone the depot, or return to pick up more information or parts, which was highly inefficient.”

To keep costs down, Lewisham needed a much more reliable way of ensuring that jobs were completed on time. Furthermore, telephone calls and extensive paperwork were costly, and the amount of time workers spent at the depot was unacceptable. Malcolm Diston said, “We also had to meet the council’s asset management strategy by reducing our operational sites, condensing our operations and thus making further savings. Ideally we wanted our workers to operate from home so we decided to look for a mobility solution to streamline these processes.”

Lewisham approached TBS, whose TaskMaster application delivers information to field works wirelessly using Windows Mobile-based devices. Based on Microsoft .NET, TaskMaster integrates directly with Lewisham’s CRM system, synchronised via the O2 GPRS network. Armed with the mobile devices, workers no longer need to visit the depot on a daily basis. With at least 45 minutes saved each day, the workers are more productive and can fit in more jobs. In line with this, TaskMaster was customised by TBS to include a schedule of rates function, enabling the software to show workers how much they are earning in real time.

Previously, depot staff spent a great deal of time transferring handwritten notes into the computer system as well as allocating and planning work. Malcolm Diston said, “Now that updates load automatically into the CRM system, we expect to free up four office workers from these sorts of duties and employ their skills in other areas. As well as lower fuel, paperwork and print costs, the handheld technology has already contributed to a saving of £60,000 per year with our reduced accommodation needs.”

Lewisham is pleased by the ease with which workers have adapted to the mobile service. Malcolm Diston said, “Our workers often have little or no experience of using a computer, but they are adapting surprisingly well. The interface is easy to operate, with simple options on a touch screen. And they can do all their planning from home.”

See More On:

  • Vendor: TBS
  • Housing Association: London Borough of Lewisham
  • Topic: Mobile Working
  • Publication Date: 003 - May 2008
  • Type: News

Primary Sidebar

Most Recent Articles

  • Artificial intelligence in housing
  • Mobysoft – Data problems affecting complaints’ handling
  • Data, AI and private-sector strategies
  • Smart repairs & smarter homes
  • From firewalls to fortresses
  • Achieving three quick wins in AI
  • Rebuilding Selwood Housing’s IT infrastructure
  • Are you ready for organisational AI?
  • PIMSS releases AI Document Reader for compliance
  • Calico Homes cuts arrears with RentSense
  • FourNet launches digital transformation index
  • New income recovery software from Voicescape
  • Asprey Assets at YMCA
  • I love spreadsheets…
  • All watched over by machines of loving grace – AI assistants and adult social care
  • The rent revolution – The case for AI-powered payments
  • Unlocking safer living through data
  • Aareon acquires MIS ActiveH
  • Vericon launches MouldSense
  • Back to the future at Housing Technology 2025
  • FireAngel wins Which? Award
  • Maximising income and preventing homelessness
  • Anchoring digital innovation with Plentific
  • Cynon Taf Community Housing gets Housing Insight’s Arrears Manager
  • Tenants, AI & your biggest compliance risk
  • EDITOR’S NOTES – Data, standards & straight-through processing
  • AI as a social housing expert
  • South Yorkshire Housing halves arrears with Mobysoft
  • Bromford Flagship wins Aico’s smart-home competition
  • Putting VIVID’s customers in control of their tenancies

Footer

Housing Technology Main Logo
  • Instagram
  • LinkedIn
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2025 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293