To help housing providers become more digitally inclusive, ROCC Computers has launched its Uniclass Tenant Portal which enables them to offer tenants a full online repair logging and enquiry system.
Uniclass Tenant Portal can be integrated into housing providers’ existing websites and customised to ensure it is familiar to tenants. The portal translates on screen to 54 languages, supports resizable text for sight impaired users, has an intuitive design with context sensitive help and is viewable across all web browsers and devices.
Chris Potter, director of Uniclass, ROCC Computers, said, “Over 90 per cent of housing providers offer tenants some form of online repair request reporting, but the majority of these limit the tenant to completing an online form and provide no interactive feedback to the tenant.
“Our system is fully interactive. Uniclass Tenant Portal allows tenants to raise repair requests, query outstanding repairs and request appointments. Tenants receive immediate feedback on the screen and there’s a follow-up confirmation via email and text message.”