Wolverhampton Homes has developed a new self-service portal to help its tenants get online, with the portal linking direct to live and up-to-date data in its Northgate housing management system. This mean that tenants can serve themselves in the same way as they can when banking online or using online retail services.
The site went live in September 2012 and has been well received by Wolverhampton Homes’ tenants. The housing provider is now working with Northgate to develop the service further, including the introduction of choosing and booking repair appointments online to reduce calls to its contact centre.
Eamonn McGirr, head of ICT, Wolverhampton Homes, said, “We are acting now so that when universal credit is introduced, our tenants will be confident using the internet and able to apply online. Our ‘Money Smart’ team will be visiting tenants to help them sign up to the portal as well as showing them how it works and discussing good money management.”