Digital user experience (UX) agency Sigma has added Your Housing Group to its portfolio of housing clients.
Your Housing was looking for an experienced UX partner to aid its ambitious project to deliver a user-focused, online self-service solution. The self-service portal will support existing customer service channels by encouraging tenants to access information and request services digitally.
Sigma will assist with all aspects of the experience design through joint application development workshops, rapid prototyping, usability testing, prototype refinement, specification definition and front-end development.
The UX specialist already has a number of housing clients, including Peaks and Plains and Trafford Housing Trust.
Ben Walker, product owner, Your Housing Group, said, “Throughout the project, we have consistently put the needs of our tenants at the heart of our processes and Sigma’s experience has helped us achieve exceptional results during testing.
“Our vision has been to design and deliver sector-leading products to enhance our existing customer service offerings. Sigma’s assistance across the project has helped to make this vision become a reality and we look forward to our customers being able to enjoy the benefits of accessing Your Housing Group’s services online.”