Civica has signed a five-year agreement with South Lakes Housing to provide an integrated CRM and housing management system. SLH bought the Civica Housing Cx software through the Local Authority Software Applications (LASA) framework, run by the Crown Commercial Service, to replace its Northgate housing management system. The software supports mobile working and ensures that South Lakes can support universal credit and the changes resulting from the introduction of the government’s bedroom tax.
Lindsay Simons, director of corporate services, South Lakes Housing, said, “We needed a ‘best-of-breed’ solution to support our new customer services team and provide an efficient, fully integrated solution with web-based mobile working to optimise the use of our mobile devices and provide enhanced off-site customer services.
“Via a much more streamlined procurement process, we recognised that Housing Cx offered the integration we needed, and that Civica was the right partner to develop future models of working and further improve the services we offer to tenants.”
Civica reported that Housing Cx is the first web-based housing management solution, enabling users to access information at any time from any mobile device. The SLH customer services team will now be able to access all tenant information from a central location, meaning queries can be answered quickly and efficiently, without needing to go through different departments. SLH can also offer more proactive support and assistance for tenants affected by the bedroom tax, and Housing Cx will help the housing provider’s move to universal credit in 2015.
Jeff Hewitt, managing director of Civica’s housing division, said, “This is an exciting project for us as South Lakes Housing is a key strategic partner and one of the first organisations to implement Civica Housing Cx. The deal marks an market shift towards web-based, integrated and mobile working.”