Following a review by KPMG of South Norfolk Council’s housing allocation policies and processes, the council has chosen Abritas’s integrated web-based housing needs software.
Before the review, the council was using Abritas’s CBL software in conjunction with a Capita housing management system, alongside numerous other spreadsheets to manage temporary accommodation. The review suggested that a single system would improve internal efficiency and reduce costs as well as make the housing process easier for prospective tenants.
The council has now upgraded its original Abritas CBL system and added additional Abritas modules covering the housing register, housing advice and homelessness, and tenancies and rents.
Gill Duffy, housing and advice services manager, South Norfolk Council, said, “We have been able to reduce and eliminate a number of manual processes, double entry and workarounds as the system holds household details at its core. It also enables good interaction with tenants electronically, reducing the costs of printing and postage.”