Liquid Voice has released Liquid Speech Analytics which makes it easier for housing providers to identify specific information such as words and phrases buried in their growing volumes of call recordings.
Liquid Speech Analytics, which can be integrated with housing providers’ existing call-recording systems, can rapidly and intelligently interrogate call recordings, making it suitable for identifying specific types of calls (such as for rent arrears), compliance and quality checks, analysing complaints, and tracking escalation processes.
Chris Berry, director, Liquid Voice, said, “In the past, most speech-analytics systems have been specific to particular call-recording systems and so expensive to implement that they were only practical for the largest companies.
“However, Liquid Speech Analytics can be integrated with any call-recording system and uses phonetic audio-mining technology, which only needs a fraction of the hardware normally required, making it a practical consideration for both large and small operations.”
