Great Places Housing is using Stock Right Now software to manage the imprest van stock of its mobile operatives.
The housing provider originally asked Stock Right Now to perform an audit on its then poorly performing repairs service. Materials supply was highlighted as the key driver for positive change because it was taking multiple visits to complete tenants’ repairs due to a lack of parts’ availability on its vans.
Only 50 per cent of the frequently used parts were available from Great Places’ national supplier and there was no visibility of what was on the vans, or what should be. GPHA decided to take control of its materials supply and bring it in house, using Stock Right Now’s stock measurement software.
Great Places’ operatives use Stock Right Now’s mobile app to record their parts’ usage and to order replenishments, alongside intelligent management reporting identifying what should be on their vans for improving first-time fixes.
During the first year of using its new software, Great Places reduced its spending on materials by 25 per cent, completed 25 per cent more daily repairs, improved its end-to-end time (from initial tenant notification to the final completed job) by 58 per cent and reduced the amount of stock needing to be carried in its operatives’ vans by 66 per cent.