Trans-Pennine Housing has announced that it has achieved straight-through processing using the ActiveH case management module from MIS Active Management Systems.
Using a single SQL Server database, Trans-Pennine now has greater visibility between different teams who can now work more cohesively through shared access to a common information source, including a marked improvement in the speed with which voids are turned around. Trans-Pennine expects to apply the same process to how it deals with complaints.
John Roe, group head of ICT, Trans-Pennine Group, said, “Once you have better integration, both the organisation itself and our tenants benefit from greater efficiency and better service. The introduction of case management has allowed us to focus on how our different processes are aligned, in particular the re-organisation of how we manage voids.”
Robyn Payne, business improvement manager, Trans-Pennine Housing, added, “Our users really took to the ActiveH system from the start. They no longer work in islands or silos; everyone is aware of their place in the joined-up process, which in turn delivers a consistent service to our customers. We also have more control of our processes – our in-house team can write and maintain our workflows quickly in response to business requests.”